Lutron Store Online Privacy Policy Statement

Last Modified: September 7, 2010
This website is owned and operated by
Lutron Electronics Co., Inc.
Our postal address is
7200 Suter Road Coopersburg, PA 18036

We can be reached via e-mail at You can also find additional contact details on our Contact Us page.

Our Commitment to You.

Lutron Electronics Co., Inc. respects the privacy of our website visitors. The following policy explains how we maintain the highest level of integrity while continuing to offer world-class products and services to our customers. The information in this policy affects your rights as a visitor to our site, and also provides you with the information necessary to contact us should you have any questions about our collection of information about you when you visit this site.

This Policy is a contract between You and Lutron.

The terms of this policy are a contract. Your continued use of the Lutron website is your way of indicating you accept the terms of this agreement. Additionally, you agree that the terms of this agreement shall be governed by Pennsylvania law. If you do not want to accept these terms, please do not use this website and contact us directly so that we can help provide you with the products that you need.

Purpose & Maintenance

This policy is designed to aid you in recognizing how we collect, use and safeguard any personal information that you voluntarily provide to us. This statement will be continuously assessed against new technologies and business practices as well as our customers' needs.

What information does this website collect?

Cookies employs cookies in order for its server to recognize a return visitor as a unique user. The cookies placed by the Lutron server are readable only by Lutron, and cookies cannot access, read or modify any other data on a computer. Most web-browsers offer the option to refuse any cookie. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

Web Beacons may also use “web beacon” technologies. When a visitor accesses pages on the a web beacon, an anonymous notice of that visit is generated and processed. This may be processed by us or by our vendors. These web beacons work in conjunction with cookies to let us know what portions of our site are of interest to our visitors and to help us provide you with tailored information from our website.

If you turn off cookies, web beacon technologies will still detect anonymous visits, but the notices they generate cannot be associated with other anonymous information or personally-identifiable information and are disregarded.

Information Gathered will gather information such as, what kind of browser visitors are on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their click-stream information (for example, which pages they have viewed and how long they have been there). Lutron automatically receives and records such information on our server logs from your browser. Note that information is only gathered while the visitor is on the site. Lutron monitors how a visitor arrives at the site, but cannot and will not gather information about other third party sites the user has visited.

In certain sections of the site, Lutron may invite you to contact us to pose questions, request information, or complete a registration form. We may ask for Personally Identifiable Information (PII) to be entered as a means of registration before accessing a certain part of the site.

“Personally Identifiable Information” means any information that identifies you personally, including, without limitation, your name, e-mail address, password, login ID and other contact information that you voluntarily submit to us. Visitors of the site can also choose not to enter any of their Personally Identifiable Information.

Lutron may also collect Personally Identifiable Information (PII) when you use certain Lutron services, through the use of the site or hyper-site web pages, or when you enter promotions or contests offered by Lutron on and through the site. When you visit the, we collect information, including PII that you provide, in order to provide you with the products and services you requested or with offers or promotions that may interest you, service your accounts, and save you time and better respond to your needs. The Lutron marketing team may still communicate with you based on your activity on the, however the information will be customer focused, not prospect based.

Usage of Personally Identifiable Information

Lutron uses your Personally Identifiable Information to register you to use services, contact you to deliver certain services or information you have requested, improve the content and general administration of the site and our services, provide you with notices regarding our services, and, with permission, provide visitors with updates and information about Lutron and its services.

The site may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your Personally Identifiable Information (e.g., the total number of visitors to our site, the number of visitors to each page of our site, browser type and IP addresses). Lutron may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the site, track users’ movement, and gather broad demographic information for aggregate use.

Disclosure of Personally Identifiable Information

Lutron may disclose your Personally Identifiable Information without prior notice to you: (a) if we believe we are required to do so by law, court order, subpoena from a court with proper jurisdiction, regulation or other government authority or otherwise in cooperation with an ongoing investigation by a governmental authority or agency. Only information requested or described is disclosed as directed pursuant to the subpoena or court order. Subject to its legal obligations, Lutron will notify customers of the information request as allowed by the subpoena or court order.

Communication from Lutron

Special Offers and Updates

Out of respect for your privacy, receiving special offers and updates is entirely optional. Your choice is documented during registration. Should you opt-in, we will occasionally send you information on products, services, special deals, and promotions. If you subscribe to our electronic newsletter(s) or other promotional Information, we will use your name and email address to send these messages to you. We always provide you the ability to opt-out at any time as described below.


If you no longer wish to receive our newsletter or promotional communications you may deactivate your subscription by either clicking on the unsubscribe link at the bottom of each email or by contacting us at

Service-Related Announcements

Lutron will send you service-related announcements on occasion when it is necessary to do so. These include Registration and Order Confirmation e-mails. Generally, you may not opt-out of these communications, which are not promotional in nature.

Customer Service

Based upon the Personally Identifiable Information you provide us, we will send you a registration welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

What information does this website share?

Lutron will not sell your Personally Identifiable Information to any company, organization, or third party. We do not share, sell, rent or trade Personally Identifiable Information with third parties for their promotional purposes.

Successor Companies

Lutron reserves the right to transfer any personally identifiable information collected through this website to any purchaser of the Lutron business or any successor in interest.

Transactional Information

When you make a purchase at, Lutron uses, a third-party vendor, to process your credit card payment. Therefore, you must use a secure connection to transmit payment information to this provider to complete your transactions. This vendor has agreed to maintain the confidentiality and security of the information in accordance with this policy, and is not permitted to share this information with anyone for any purpose other than for completing Lutron Store transactions.

When we transfer and receive certain types of sensitive information, such as financial, necessary to complete the transaction, we redirect visitors to a secure server.

Security Measures

Lutron utilizes great care in keeping customer information secure and private. Lutron maintains appropriate internal security measures in our physical facilities to protect against the loss, misuse, or alteration of information that we collect from you at our site. While Lutron cannot guarantee that unauthorized access will never occur, Lutron takes great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures.

What about other websites linked to this site?

Lutron does not monitor the content, information, or privacy practices of any web sites linked to or from our website, and as such cannot be held responsible for such content, information, or privacy practices. In particular, while Lutron will only provide initial links to websites offering Lutron products for sale that we believe are using secure transmission technologies, Lutron DOES NOT continuously monitor these sites and can make no representations about the current security of these sites. Lutron is not responsible for the privacy practices of other web sites, and you should read the privacy policies of each web site you visit before submitting any personally identifiable information.

How can I review information Lutron collects?

You can access the information we have collected from you by writing to us at the web address above. Upon request, we will provide you with information about your customer number, past transaction information, (e.g., purchase dates, amounts, and types of purchases), and the contact information we have about you (e.g., name, address, phone number).

If, after reviewing the information, you identify errors that need to be corrected, you can ask us to correct this information by writing to us at the above address.

Updates to our Privacy Policy

Please note that this privacy policy may change from time to time. If our information practices change at some time in the future, we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should periodically review current version of the Lutron website privacy policy.